Frequently Asked Questions

Everyone responds at a different rate, so there is no simple answer.

The NHS recommend starting with six appointments as this shows a significant improvement for most people.

This is very similar to when you see a personal trainer at a gym or a physiotherapist for helping after a physical injury. A set of appointments allows new techniques to be learnt. practised and improved with a help so you can use them in future.

If you have used up all your purchased appointments you can purchase more as required, whether this is just one more or several more. And remember you don’t ned to use them straight away – they will last up to one year from date of purchase.

Yes – it is possible to just use an audio connection and at any point during the appointment it is easy to turn off/on the video or the sound.

You may find it is easier with video as you can communicate using many non-verbal signals. Your facial expressions, hand and body movements form a helpful part of the dialogue especially if you find talking difficult.

The Mynurva service will work anywhere where you have an Internet connection. This might be at home, near the office, in your car or even outside.

It is best to choose somewhere quiet and where you won’t be disturbed.

Whilst the team at Mynurva would love to provide this service for children, at present we cannot due to extra rules and regulations when providing services for those under 18.

At the moment we can only provide appointments for those 18 years old and above.

Yes. When making an appointment you can change therapist.

It is usually more beneficial to see the same therapist each time and this is the “default mode” when making the next appointment. But there is the option to change.

When you see a Mynurva therapist, no notes of what has been discussed are kept on Mynurva systems, and no records are forwarded to your GP or employer.

Mynurva was setup so workers and employees could seek help without their boss or colleagues knowing, and without any record being added to their medical records. Confidentiality is therefore important.

Currently all our therapists are based in the UK.

We have testimonials from happy clients, so yes it does!

Many of those who booked one trial appointment have subsequently purchased a further set of 6 appointments.

So far we have found that lunchtimes, early and late evening are the most popular times. We introduced appointment times on the half hour to cater better for lunch time breaks and evenings straight after work.

If you have a question that is not answered above, please contact us and we will both answer it and add to the growing list of FAQs